Vediview Privacy Policy

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("personal information"). This includes:

Information You Provide to Us

• Account & Order Information – name, billing and shipping address, email address, phone number (if provided), payment information (processed by our third-party payment processors), and any details you provide when creating an account or placing an order.
• Prescription Information – your eyeglass prescription (including sphere, cylinder, axis, pupillary distance, and other optometric data). This is sensitive personal information. We will only process it with your explicit consent and solely to fulfill your order, unless otherwise required by law.
• Communications – any information you provide when you contact us by email.
• Feedback & Submissions – comments, suggestions, or other feedback you voluntarily send to us.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device and Usage Data – IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.
• Cookies and Similar Technologies – we use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze trends, and administer the Site. We will obtain your explicit consent before placing any non-essential cookies (see Section 4).

Information from Third Parties

We may receive updated delivery and address information from our shipping carriers to correct your records.

If you use PayPal or Amazon Pay, those providers may share certain information with us (e.g., shipping address) in accordance with their privacy policies.

We use your personal information for the following purposes:

• To process and fulfill your orders – including verifying your prescription, manufacturing your eyeglasses, performing quality assurance, and arranging shipment.
• To communicate with you – send order confirmations, shipping updates, responses to customer service requests, and important service notices via email.
• To improve our products and services – analyze usage trends, troubleshoot issues, and enhance the functionality of our Site.
• For marketing – send you promotional emails about Vediview products (you may opt out at any time – see Section 9).
• To verify your prescription – contact your eye care provider directly if needed to confirm accuracy or renew your prescription.
• To comply with applicable laws and regulations – including, but not limited to, health, consumer protection, and data protection laws in the jurisdictions where we operate.
• To protect our rights and property – detect, investigate, and prevent fraud, unauthorized transactions, or violations of our Terms and Conditions.

Legal Basis for Processing

We process your personal information only when we have a valid legal basis to do so. Depending on the purpose, these bases may include:

• Your consent – for marketing emails, optional cookies, and processing of sensitive prescription data.
• Performance of a contract – to fulfill your orders, process payments, and arrange delivery.
• Compliance with a legal obligation – to meet record-keeping, tax, or regulatory requirements.
• Our legitimate interests – to improve our services, prevent fraud, and ensure the security of our Site, provided these interests are not overridden by your data protection rights.

We value your trust and do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. We only share your information in the following circumstances:

Service Providers

We share information with trusted third parties who perform services on our behalf, such as payment processing, shipping carriers, manufacturing partners, and IT hosting providers. These parties are contractually bound to process your data only on our instructions, to maintain confidentiality, and to implement appropriate security measures. They are not permitted to use your information for their own purposes.

Prescription Verification

We may share your prescription information with your licensed eye care provider to verify its validity, as authorized by you in our Terms and Conditions.

Legal Compliance and Safety

We may disclose information if required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect the safety, property, or rights of Vediview, our customers, or others.

Business Transfers

If Vediview is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any such change in ownership or control.

We use cookies and similar technologies to remember your preferences, understand how you interact with our Site, and improve performance and security.

We place the following types of cookies:

• Essential – required for the Site to function (no consent required).
• Functional – remember your choices and preferences.
• Analytics – collect anonymous usage data to improve the Site.
• Marketing – used for targeted advertising and promotional campaigns.

We will obtain your explicit consent before placing any non-essential cookies (Functional, Analytics, and Marketing). You can manage your preferences at any time through our Cookie Consent Tool or your browser settings.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

We do not currently respond to "Do Not Track" signals from web browsers.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS/SSL), secure data storage, and access controls.

We regularly review and update our security measures to address emerging threats. In the event of a security incident that is likely to result in a high risk to your rights and freedoms, we will notify affected individuals and relevant authorities without undue delay, where required by law.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Order and prescription information is retained for as long as needed to fulfil your order, honour our warranty, and meet applicable legal or regulatory record-keeping obligations.
• Marketing preferences are retained until you opt out or request deletion.
• Account information is retained until you close your account or request deletion, subject to legal hold periods.

When we no longer need your personal information, we will securely delete or anonymize it.

Our Site and services are not directed to individuals under the age of digital consent in their country of residence. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it immediately. If you believe a child has provided us with personal information, please contact us using the information in Section 13.

Under applicable data protection laws in your jurisdiction, you may have the following rights regarding your personal information.

• Access – request a copy of the personal information we hold about you.
• Deletion – request that we delete your personal information, subject to certain exceptions (e.g., to complete a transaction or comply with a legal obligation).
• Correction – request that we correct inaccurate information.
• Restriction – request that we limit the processing of your information in certain circumstances.
• Objection – object to processing based on our legitimate interests, including direct marketing and any profiling related to such marketing.
• Portability – receive your information in a structured, commonly used, and machine-readable format and transmit it to another controller.
• Withdraw Consent – where we rely on your consent (e.g., for sensitive prescription data or optional cookies), you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

We will respond to verified requests within the time period required by applicable law (usually 30–45 days, with a possible extension if justified). There is no fee for exercising your rights, but we may charge a reasonable fee for excessive or repetitive requests.

Non-Discrimination – We will not discriminate against you for exercising any of your privacy rights.

Email Unsubscribe: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email. Even after opting out, you will continue to receive transactional or order-related emails (e.g., order confirmation, shipping updates, warranty information).

No Selling: As stated in Section 3, we do not sell your personal information to third parties.

Broader Objection: For any objection to processing beyond email (including profiling), please use the general rights procedure described in Section 8.

If you access our Site or provide information from outside the country where our servers are located (currently the United States), please be aware that your personal information may be transferred to, stored, and processed in that country, where data protection laws may differ from those in your jurisdiction.

We will ensure that any such transfer is carried out in compliance with applicable data protection laws. We implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, or equivalent mechanisms, to ensure that your information receives an adequate level of protection.

Our Site may contain links to third-party websites (e.g., payment processors, social media platforms). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of any third-party site. We encourage you to read the privacy policies of any website you visit.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Changes become effective immediately upon posting. If we make material changes, we will notify you by email (if we have your address) or by a prominent notice on our Site prior to the change becoming effective. Your continued use of the Site after the effective date constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@vediview.com

Website: https://www.vediview.com/contact

For privacy-related requests, please include "Privacy Request" in the subject line.